• In stock orders placed before 1pm ships the same day.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• In the unlikely event of items missing from your order, you must notify us within 24 hours of receiving your shipment.
• You must notify us of a missing or lost shipment within 72 hours of the expected delivery date. Replacement parts will not be immediately shipped out.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• Oversized shipments will ship to your local freight hub for pickup.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.
• Your order may be shipped Overnight for an additional cost.
• Shipping charges will not be refunded on returned parts, as the shipping is a service rendered and cannot be refunded.

• Call us to arrange for any returns at or you may email customer service at .
• Please include the VIN# with your order. By providing the VIN#, we are able to verify the fitment of the parts ordered to the vehicle. The online catalog provided is not the official General Motors catalog and with your VIN# we can verify the parts ordered against catalog inaccuracies.
• If we find a part ordered is not correct for the Vin provided we will switch the part and send out the correct part needed.
• Please leave a note at check out if you are adding something that the vehicle did not come with stock
• Orders placed without a VIN# are non returnable.
• A copy of the invoice will need to be included with the return.
• There is a 35% restocking fee charged against all returned parts.
• Shipping charges will not be refunded on returned parts, as the shipping is a service rendered and cannot be refunded.
• Parts must be resaleable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 15 days of receipt.
• If parts are defective please notify us within 7 days of receipt to inquire about a parts warranty refund.
• We cannot accept returns on used, installed, painted, tried, or disassembled parts.
• Returned items cannot have missing parts, hardware, or instructions.
• Parts must be resalable and in the Original packaging with all GM labels intact. DO NOT WRITE ON, REMOVE, OR COVER ANY GM LABELS. DO NOT WRITE ON THE BOX.
• Any refused parts will either be disposed of or sent back to the customer at their expense.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 35% may apply.

Labor

gmpartswarehouse.com will not refund any labor costs incurred by you or the installer of the products purchased at this website. Parts that are painted are considered "paint to match" and do not come pre-painted to match your vehicle, costs involved with painting parts are not included in the sale price. Some electrical parts (modules/window switches) require programming to function properly after installation and not all parts are marked as such in the listing, costs required to program parts are not included in the sale price.

Core Returns